Frequently Asked Questions

How Long Will it Take To Get My Package?

It takes 1-3 business days for processing, 5-7 business days to receive your package subject to credit clearance of the network.

How Do I Place an Order?

All the mobile phones and offers on the Yellow Mobiles website are provided by a third party. Therefore once you have found the item of your choice, simply click on the “Buy Now” button and you will automatically be transferred to the third party website.

After you’ve reviewed your package, you can then proceed to checkout where you will be required to create an account, enter a delivery address, choose a delivery method and enter your payment information.

Review your order details and then place order.

Are you going to run a credit check?


Can I keep my number?

If you are on PAYG then yes.

What Shipping Methods Are Available?

All packages are delivered free of charge by Royal Mail within 5 to 7 working days subject to credit clearance of the network.

Can I return the handset if I didn't like it?

You have a 7-day peace-of-mind guarantee from the day you receive your handset. You must return the handset unused within the 7 days or you will be bound by the contract. You will be charged the postage fees both ways If you return your your handset.


How Should I Contact You If I Have Any Queries?

You can submit all your questions via the Contact Us page on the Yellow Mobiles website and we will get back to you within 48 hours.

Do I Need an Account to Place an Order?

You do not need an account to place an order on Yellow Mobiles however, it may be needed that you create an account if required by third party websites.